Help Center
Frequently Asked Questions
Orders & Shipping
How do I track my order?
Once shipped, you’ll receive a tracking number via email. Use this to monitor your package through the carrier’s website.
What are your shipping options?
- Standard: 3-5 business days ($5.99 or free over $75)
- Express: 2 business days ($12.99)
- International: 7-14 business days (rates vary)
Returns & Exchanges
How do I return an item?
- Visit our returns portal
- Enter your order details
- Print your prepaid label
- Ship within 14 days
What’s your return window?
We accept returns within 30 days of delivery for unused items in original condition.
Product Care
How should I clean my shoes?
We recommend:
- Using a soft brush
- Mild soap solution
- Air drying at room temperature
- Avoiding direct heat
Sizing
Where can I find size charts?
Each product page includes detailed sizing information. For half sizes, we recommend sizing up.
Payments
What payment methods do you accept?
All major credit cards, PayPal, and Apple Pay. We don’t accept cryptocurrency or checks.
Troubleshooting
My discount code isn’t working
Possible reasons:
- Minimum order not met
- Expired promotion
- Product exclusions apply
Try refreshing your cart or contact us.
Account Help
How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive a reset link valid for 2 hours.
Still Need Assistance?
For issues not covered here:
- Browse our detailed policy pages
- Submit a request through our contact form
- Check your order status in your account